We want you to be completely satisfied with your purchase. If for any reason you are not, our returns policy ensures a straightforward and transparent process.

Eligibility for Return

  • Return Window: You have 30 calendar days from the date your order is delivered to initiate a return.
  • Item Condition: Items must be unworn, unused, unwashed, and in their original condition with all original tags, labels, and packaging intact. Items returned with signs of use, damage, or without original packaging will be rejected and returned to you at your expense.
  • Quality Issues: If you receive an item that is defective, damaged, or incorrect, it qualifies as a “quality issue.” Please contact us within 7 days of delivery with clear photos of the issue, and we will arrange a free return or replacement.

Non-Returnable Items
The following items cannot be returned for hygiene and safety reasons unless they arrive damaged or defective: intimate apparel, swimwear, earrings, and any final sale items clearly marked as non-returnable at the time of purchase.

How to Initiate a Return

  1. Email us at info@victoriabeeckham.it.com with your order number and the item(s) you wish to return.
  2. Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number and a prepaid return shipping label.
  3. Pack the items securely in their original packaging, include all accessories, and clearly write the RMA number on the outside of the package.
  4. Drop the package off at the designated carrier’s location within 7 days of receiving the label.

Return Shipping & Fees

  • Return Shipping: Free. We provide a prepaid return label for all eligible returns within the United States.
  • Restocking Fee: We do not charge any restocking fees.

Refund Processing

  • Inspection: Once we receive your returned package, it will be inspected within 1-2 business days to confirm it meets the eligibility criteria.
  • Refund Time: Upon approval, the refund will be processed back to your original payment method. You will receive a confirmation email. Please allow 7-10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution’s processing time.
  • Original Shipping Charges: Since we offer free shipping on all orders, no shipping cost deduction applies.

Exchanges
We currently do not offer direct exchanges. To exchange an item, please follow the return process above for a refund, and place a new order for the desired item.